I was initially impressed with 1st choice. They got my roof installed fairly quickly in early spring, during some pretty awful weather.
I noticed some issues shortly after, including scratched metal and broken siding that had to be removed and reinstalled during the roof replacement.
I told the company and sales team about the damage in March and followed up frequently but not one ever came out to fix the damage. Nearly 3 months later and only after filing numerous complaints someone did final... Read more
Thank you, Craig, for taking the time to share your experience. We appreciate your feedback and are pleased to hear that your roof was installed quickly despite the difficult weather conditions. We acknowledge the concerns you've raised regarding the damage to your siding and the scratches on your metal roof, as well as the communication issues throughout the follow-up process. This is not the level of service we expect from our team, nor is it reflective of our standard process. At 1st Choice, our process is to contact our customers directly, arrange a convenient time to meet on-site, review any concerns together, and develop a clear plan to resolve them. It is evident that this process was not followed in your case, and we apologize for the breakdown in communication. Our General Manager will be investigating how this occurred internally and will be contacting you directly to review the outstanding concerns regarding your metal roof and determine the appropriate path to resolution. Thank you for bringing these issues to our attention. Your feedback is important, and we are committed to improving our processes and delivering the level of service our customers expect from 1st Choice.
