We chose Above Roofing for a full roof replacement on our home, which is about 25 years old. Overall, we were happy with the end-to-end experience, including the estimation process, the informational materials, pre-planning experience, and day-off installation (completed in a single day).
Above Roofing wasn't the absolute cheapest, but in our evaluation of a few companies they earned our trust with quality of their materials and experience, which felt differentiated. I also leveraged ChatGPT to... Read more
Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate you trusting Above Roofing with such a significant investment in your home. We’re especially glad to hear that our estimation process, educational materials, pre-planning, and installation experience helped make the project feel smooth from beginning to end. We work hard to provide quality materials and craftsmanship, and it means a lot to hear that those things helped earn your trust even though we weren’t the lowest-priced option. We also appreciate you pointing out where we fell short. Waiting 2–3 days for answers during the quote process is longer than it should be, and we understand how important timely communication is when you’re making a major decision about your home. We’re also sorry that the Equipter was not used as you expected and that this resulted in unnecessary damage to the landscaping. You had a reasonable expectation based on what we communicated, and our response when you brought the concern to us should have been more meaningful than simply saying we were sorry. We take that feedback seriously. Thank you again for recognizing what we did well while also giving us an opportunity to improve. Feedback like this helps us become the different breed of roofer we strive to be.
