
Thank you for bringing this to our attention. We sincerely apologize for the incident and completely understand your frustration—especially considering your dog’s health and the impact on your neighbor’s property. This is not the experience we aim to provide, and we take it very seriously. We will be addressing this directly with the crew involved to ensure it’s properly handled and doesn’t happen again in the future. We truly appreciate your feedback as it helps us improve, and we’re sorry for the inconvenience this caused.







