The sub-contractor that Above Roofing used (Integrity Exterior Systems or IES) for my roof replacement was very difficult to work with. The IES owner communicated in a disrespectful manner, boasted about the number of years in the business on at least three different occasions, was defensive when asked questions, implied that the Above Roofing salesperson was not correct in the flashing part of the proposal (the Above Roofing salesperson recommendation was the same as was from several other roof... Read more
John, Thank you for taking the time to share your feedback. We were sorry to hear about your experience with the subcontractor and that it impacted your overall satisfaction with our service. At Above Roofing, we strive to ensure that all subcontractors meet our standards for professionalism and quality. As you know, we take your concerns very seriously and we’re glad that we could send our project supervisor to be on site for the remainder of the project. While we understand the interactions with the crew did not start out well, we’re pleased to hear that you were satisfied with the work quality at the end. We are also pleased to hear you had a good experience with our salesperson and production manager. If you have any further concerns or need any additional assistance, please don’t hesitate to reach out directly. We value your business and want to ensure you’re fully satisfied with our services.
