My experience with absolute aluminum was overall good. The quality of workmanship in the final product was very good as were the employees I had direct contact with. This would include Richard Shroka and Alex and Eddie my installers. The one complaint I would have is the manner in which consumer relations ie. Mr. David Moser handled the issue of Waiver of Liability regarding roof damage which might be incurred in removing the super gutter.In his telephone conversations, he was not al all custome... Read more
Hi John! Thank you for your feedback and for recognizing the quality of our workmanship, as well as the efforts of Richard, Alex, and Eddie. We're glad to hear the finished product met your expectations and that our team made a strong impression. We also truly appreciate you sharing your concerns regarding the waiver process. Transparency is extremely important to us, and we regret that this aspect of the communication didn’t meet that standard. Your suggestion to address potential waivers earlier in the process is valid and will be shared with our leadership team to help improve future customer experiences. Thank you again for your thoughtful review—and for the opportunity to work with you.
