My project with ADH group was a nightmare from the salesman to the project manager Mauricio. Mauricio was a very difficult person to deal with from his line of communication all the way down to transparency. I would call him to check up on the project he would not pick up my calls he wouldn’t text back he would send me a voice note some times, It was very difficult to get in contact with him.which is very unprofessional. There were days when the team wouldn’t show up. I would call him to see w... Read more
We’re truly sorry to hear that your experience didn’t meet your expectations. Renovations can be stressful, and it was never our intention to make the process harder for you. That being said, we do want to clarify that throughout your project our team went above and beyond what was originally agreed in the contract. We provided upgrades and additional work at no extra cost in order to ensure the best possible results for your home. The finished bathrooms, as you mentioned, turned out very nice, and our crew worked hard to deliver quality craftsmanship. We understand communication was a frustration for you, and we’ll use your feedback to improve in that area. At the same time, we stand by the fact that the work was completed to a high standard and that we consistently put in the extra effort to make sure your project was done right. We remain available to address the window concern you mentioned and will always honor what was agreed upon.
