Service Tech Jakob was great. But it turns out that a $12000 + heat pump installation DID NOT INCLUDE a surge protector. Hmmmmmm. So, if somebody's gonna spend that kind of money, one might think that Alaskan Air would do a COMPLETE job. Now I feel like I just bought a brand new car and I'm being asked to pay for a spare tire. Outrageous. TOTALLY DONE WITH ALASKAN AIR.
Kenneth Clamurro