I had a spike that blew out my power protection on the air conditioner, noticed by my neighbor. I called Alaskan, after hours, and the call was answered by their service. They made arrangements with my neighbor (we are out of town for a bit) to meet and discuss what was needed. I got a call from Jason while watching on my cameras and he was great. He told me what was wrong and then fixed it up for us. Could not be happier!! And many thanks to our neighbor for his help too!!