Paul Clark, my technician, was very customer-oriented, including communication that he would be able to show up early for my appointment. He was very respectful, knowledgeable, educational, and thorough in the service call. He is an example of the high-quality I've come to expect from Alaskan Air, and I appreciated his not trying to sell me any unnecessary goods or services. That's a biggie in my book. Keep up the good work Paul. And thank you
Tamara Barnett
