Hired them for siding on my detached garage. They had to send the crew back out to correctly finish the garage as not a day after they said they were done, a section of the siding dropped as it wasn't even nailed into place as it should have been. We went ahead and had them do the siding on our chimney so that everything matched and the crew managed to somehow put a huge hole in my smoker cover. One would think it'd be simple to just move it. I also found nails in my pool that is over 15ft away ... Read more
Thank you for taking the time to share your feedback. We're truly sorry for the issues you experienced with the siding but it was an overlooked trim nail and was addressed. We appreciate your patience and are glad we could resolve the issue with the smoker cover and adjust the final invoice accordingly. Regarding the nails found in your pool, we understand how concerning that must have been and have addressed this with our team to prevent future occurrences. It must have happened when they were blowing and cleaning up. I understood that you were glad we went out and assisted you further in your leaking skylights in the rain providing the emergency roof repair. Despite the adverse conditions, our priority was to ensure your property was safe and secure. As for the Owens Corning misunderstanding about “Preferred”we have this addressed right away with Owens Corning’s it was a simple call to our rep. Please know that your satisfaction is important to us, and we are committed to making things right.
