Rocky start, communication was lacking, and the timeline ran well past what was promised. But our project manager Nancy completely turned things around: she handled a mid-project design revision carefully getting us back on track and kept us informed every step of the way. Installer Frank also did excellent, careful work. If you go with this company, ask for Nancy specifically — she’s the reason this project got finished well, she’s exceptional!

Thank you, Ashley & Casey, for your honest review and for highlighting both the issues and the positives. We apologize for the rocky start, the communication gaps, and the timeline delays, and are glad Nancy was able to turn things around and that Frank’s installation met your expectations. We will review our processes to prevent similar delays and improve communication going forward. We’ve shared your praise with Nancy and Frank and appreciate your recommendation; please let us know if there is anything else we can do to make your experience even better.