Context: I have a large picture window(can't open) front windows that vandalized. It had to be boarded up. This company was recommended by my insurance company. Their expected lead time was 3 weeks but ended up being 2 and a half months. They had to special order it so I requested the window to be able to open some how. Due to miscommunication and a employee leaving the company, that didn't happen. I got roughly160 dollars off a rough estimate of 1650. If you're going to use the company, keep ... Read more
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the extended lead time and the miscommunication regarding your window order. We understand how frustrating it must have been to wait longer than expected. Unfortunately, it was not communicated to you properly that it takes 6 to 8+ weeks for all window orders and the opening feature is not available for the size/type window you requested. We strive to provide timely and efficient service, and it's clear we fell short in this instance. If there's anything more we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.
