Basement Waterproofing Specialists, Inc. of Pennsylvania

Peg, thank you for taking the time to let us know of your positive experience with our company. Your commendation of our team as a "great group of guys" and our company as a whole means the world to us. We take great pride in our work and are grateful for the opportunity to serve you. Please reach out to us in the future if you ever need anything.

Charlotte, thank you for letting us know how we did. We are thrilled to have provided prompt service, and were able to guide you every step of the way through. If you ever need further assistance, please don't hesitate to reach out to us in the future.

Ionel, thank you for the kind words about our technician that helped you. We are glad to hear that you were able to reach the destination safely and on time. We wish you the best and send our warmest regards.

Stephan, we are very sorry you've had a negative experience with our company. Due to a misinterpretation of the manufacturer's catalogs , the jacks that were originally installed were believed to be the correct sizing for code compliancy and were only intended to act as secondary supports to your existing block columns. However, after further review, we admitted to our mistake and ordered custom concrete-filled columns and returned to swap them out. Ultimately, we are happy to hear of your satisfaction with our technician and apologize for the inconvenience and delay in getting things rectified.

Dear Jill, Thank you for taking the time to share your detailed feedback about your experience with our company. We genuinely apologize for the frustrations and challenges you've encountered throughout the process. It's disheartening to hear about the miscommunication regarding the need for a permit and the subsequent confusion with the contract. Our company does have different contracts that correlate with specific scopes of work and typically, the underpinning is presented on one that does specify the homeowner's responsibility to check with the township regarding potential permits. This is what caused the misunderstanding during your conversation with Jim; however, we sincerely apologize the inspector didn't mention this during your initial consultation. Every township has a different interpretation of what requires permitting and because we work in such a broad area, we find it best to let the homeowners inquire as they are often more keen to knowing the local codes, ordinances, and officials. Upon learning about the required permit, we promptly supplied all applications, insurances, and licenses the same day, and overnighted everything to the township. After starting the project, the on site team determined it was best to install pins in some of the block below grade to help solidify the wall prior to excavating and while it did cause a delay with the rough inspection, it was done at no additional cost despite utilizing quite a bit of additional materials and labor. In the end we were able to work with the inspector to accommodate the extended timeline and the workers were willing to work later into the evening so we could prevent the project from continuing into the next day and taking up more of your time. We understand how you could feel misled about the permit process and we are very sorry our team was not more transparent or informed on the matter. It was not our intentions to misguide you or come across as dishonest. Our goal is to always be up front with our customers as to create a hassle free process while providing adequate service. We hope that you accept our apology and feel that you can trust us if you ever need anything further in the future.