Tom R expertly handled the initial sales and inquiry consultation answering our questions and assisting in order. Joe A on the other spectrum appears precisely as scheduled at 8am , works neatly, efficiently, professionally and within 6 hrs we have a new shower. AMAZING!! Transformation. Joe explains his 25 yrs of expertise with Bathfitters affords him the ability to do his work effortlessly. ( paraphrasing) . Beautiful work!! No mess, no fuss!! Less than a day, 6 hrs!!!