Salesman explained everything. Wonderful (and funny) Jenny would keep me up to date on things. The two gentlemen were here at 9 am and cleaned up and gone a little after 3:30pm. They were a joy to work with and did an incredible job. Turned out even better than i imagined. Made sure things were tarped off to protect my floors and carpeting they walked on. Left my bathroom probably cleaner when when they came. It was a pleasure working with everyone I came into contact with.