
Heide, Thank you for taking the time to share this—this kind of situation can be stressful, and we’re glad our team was able to respond quickly and get eyes on the issue right away. Catching that second problem early and documenting everything with photos is exactly why we take a thorough inspection approach. We know timing can get tricky with weather here in the PNW, so we appreciate your patience while we waited for a safe dry window to complete the work. Staying in close communication during that time is something we place a lot of emphasis on, so it’s great to hear that stood out. As a family-owned company, we truly appreciate the trust you placed in us to handle everything from diagnosis through repair. We’re grateful for the opportunity to help get things resolved properly.





