Charleswood Roofing & Exteriors

Customer Review

We received a quote from CWR in fall of 2018, and we also consulted two other roofing companies that had done work in the area recently.

Between the three quotes were values of approximately 50 dollars on the taxed in completed amount. The fellow that came out to do the quote was very personable, Stu, and careful not to cause any damage to the roof or eaves troughs. The quote was very detailed in that they assessed the venting, and also provided that information of the assessment without contract, should we have chosen another company.

The last time the roof was done was in 2003, and I did it myself as well as the neighbors roof on a very wet and hot weekend in July. We used IKO shingles Citadel three tab that were supposed to have a 25 year expectancy. Reality is that truly never is the case as life of the shingle, manufacturing technique and quality control are always varied and batches can be mixed and much like Monday and Friday manufacturing line product. Needless to say they were in real rough shape. Both roofs.

There are definitely differences in shingle quality and manufacturing QA/QC.

At the time CWR was updating the way that they processed their accounts and quotations, so there were a few growing pains, but the on-line system that they are using is pretty upscale, and as a middle-aged person the system was easy to use. I think its a great way to do business moving forward with technology today and client service, given that society is so impatient to wait for anything and answers.

Having said all the above, May 21st/ 19, I had to take my hounds for grooming early the morning that they were to come. When I returned from the groom shop they were here and had about half the roof stripped off. The trailer was on the front lawn, and they used sheeting to not damage the lawn or cause rutting. CWR did ask if we were good with that, and they would only do it if the lawn was firm. We were definitely good with that to make their day a little easier.

I was home when the gents were doing the work and when they allowed I went up to have a look at the work. One employee told me that he was excited to use the colour of shingle that we chose because he had never installed it before. Josh and his crew, short one staff, were very courteous, clean, professional, and efficient. They had a bit of fun getting the sewer vents modified for the new stack, but with some of my tools and their strong will they made it happen. We had a few good chuckles.

Initially our plan was to do it ourselves, but the price was reasonable with the given market we are in. We opted for the under-lay as it provided the extended/ transferable warranty to the next homeowner. The few hundred dollars extra was in our opinion worth it. Factored in the value outweighs the initial cost. Learned experience has taught me that you get what you pay for.

We weren't sure if they would be able to finish in one day, however they were here for just over 7 hours start to finish.

If I wouldn't have been here we would never have known that anyone was even here that day.

The real clincher is that they even picked up the cigarette butts that other smokers, that walk by the property on the city sidewalk, threw into the boulevard in front of the house. IMPRESSIVE!

If we were to have to do it all again..... CWR gets the job!

Keep up that level of professionalism and way of handling yourselves, and those that comprehend real conditions ( weather, time and personal life) will always recommend CWR to others that may need service from your company.

We were VERY pleased with the guys and their work ethic as well as the way they cleaned up and were so very respectful in asking for water and washroom when they needed it.

I like the on-line thing, I think it bodes well with the societal structure that we are progressing toward.

We love the look of the roof and especially the colour! Sorry it took so long to give feedback! Just had to test it with rain!

Thanks again for the great work, and well..... should we ever need...you'll hear from us again.