
Hey Dawn, So sorry to hear this! We do not show any records of your trying to contact us but we're happy to help. Please call us ASAP. We are going to try reaching out directly as well. When it comes to this issue, this is completely covered by the manufacturer warranty and they should ship the parts out to you at NO COST. This is their phone number: 800-546-9026 Happy to help connect the dots so please contact us when you can. Thank you, Coastal Windows and Exteriors


