A few years post-installation, I'm not sure how I feel anymore. We've probably spent $20K-$30K with them in the last 4-5 years, and a lot of that was warranted because there were big jobs and big equipment. Two were installations of big 3 ton units, and three installations of mini-split units. The work that was done was good. But the issues that we've had have been 1) One of the 3 ton systems installed made our issue worse - the initial issue was on very hot days, the original unit couldn't keep... Read more
Thank you for being a valued customer over the past few years. We understand and share your frustration regarding the issues you've experienced with the systems. As you mentioned, we did attempt to resolve the cooling and humidity issue with the 3-ton unit and offered a potential solution. Regarding the mini-split issues, we provided several no-charge repairs and a substantial discount on the most recent diagnosis. Even after the labor warranty period had expired, we kept coming back to remedy the situation between 2022-2024 at no-charge. At a certain point we can no longer be held responsible as we do not manufacture the equipment/parts. We understand if seeking a second opinion from another company might be something you would like to consider.
