I hired Dr. Roofer with the sole aim of fixing a dip in my fascia board. They rewrapped the fascia without fixing the dip and then, after the work was already performed, told me it would be extra to replace some of the underlying wood to fix the issue. The work they did was fine but did not correct the problem. I told the sales person numerous times the only reason I am hiring them is to fix this single issue.
Thanks for your feedback! We’re sorry the issue wasn’t resolved as you expected. As outlined in your contract, wood replacement was not included in the base price and billed separately. Fixing the dip would have required replacing the underlying wood, which we did offer to do at an additional cost. We understand that your main goal was to correct the dip, and we regret any miscommunication. Please reach out if you’d like to explore any options to complete the repair.
