This was my second project with EAS. Years ago, they installed my gutters and that was a great experience, so I wanted to work with them for my new roof. The work itself was professional, quick, and of high quality. The only reason I didn’t give them 5 stars was due to issues with the proposal process. After receiving their proposal, I had followed up with some questions, which took a couple weeks to receive a response to. Even though I was within their 30 day price guarantee window, I was told ... Read more
Thank you for choosing EAS Roofing again and for taking the time to share your experience. We truly appreciate your continued trust in us over the years. We're glad to hear you were happy with the quality of your new roof and that our installation crew delivered the professional workmanship you've come to expect from EAS. At the same time, we're sorry to hear that the proposal process and pricing caused frustration. That's not the experience we want our customers to have, and we appreciate you bringing it to our attention. We'll be reviewing your feedback internally to help improve our communication and consistency throughout the sales process. Thank you again for giving us the opportunity to complete your project despite the challenges along the way. We appreciate your business and hope to have the opportunity to serve you again in the future.
