They performed a repair that began leaking a few months later. When I asked them to come out and take a look at it they said they would the next day. No word from them the following day, when I called the day after they claimed a tech had been out to take pictures, but no one was seen on my tenant’s doorbell camera.
Claimed they would follow up, now it’s been days and I haven’t heard a word from them. Very poor experience, going to have the insufficient repair job replaced by another company.
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Liz, We always take pride in providing our customers with a great experience, and at times that means going to their property when they are not home or meeting with another person that they are comfortable with. Unfortunately we decided to do that for you and you felt now one showed up. This is a FREE service we offer and have GPS tracking in our vehicles (for safety) so it is easier for management to see ifbyour tech was at the property. The reason we called you was to try and make your experience with us a better one, if there is anything we can do to achieve that feel free to reach out to us. Thank you Eugene Smith
