I enjoyed Express Bath's service and quality installation. Kevin was awesome and walked through the values of the company, along with what they offered. I truly enjoyed the pitch and the good vibes that he brought with him. There was a pressuring moment as all sales pitches have, I was not a huge fan of it though lol. The initial price was about $17,000 - I would ask for an itemized breakdown of the price, as it seemed like numbers were just thrown out.
Ryan did the best job ever, working endle... Read more
Hi Michaela, Thank you for taking the time to share your detailed feedback! We truly appreciate it. We're glad to hear you had a positive experience with Kevin during the consultation and that Ryan provided such exceptional workmanship during your installation. It's wonderful to know his dedication and communication stood out, even in the face of a tornado! That said, we hear your concerns loud and clear regarding the sales experience. We strive to be as transparent and thorough as possible, so it's disappointing to hear there were gaps in communication about the warranty, cleaning guidelines, and installation timeline. Your insights are incredibly valuable and will help us improve how we set expectations with future customers. Please visit our website on tips for cleaning, detailed warranty information, and other tips for your new tub in our blogs. If there’s anything more we can do to support you, please don’t hesitate to reach out. —The Express Bath Team
