The owner came within a day or so contacting him. Got up on the roof and spent about 15 min measuring and looking at issues. We he came down talked about and issues he saw and my options. No high pressure sales. Agreed I what I wanted to be done. Quoted in a few days. Scheduled work promptly. Work was completed in one day as promised. Great workers. Super clean up after job was completed. Quality work. Very happy with the whole experience.