Scheduling is an issue, will take a while to get your roof repaired. I had to call several times to follow up, and only then did I get someone to come to quote. Same thing waiting on the actual repair. Price was on the higher end. They called me 4 times to get a review and take a survey, which was pretty annoying. You repaired, I paid, end of transaction, do not pester me for more info please.
Dear Chad, Thank you so much for the feedback! We sincerely appreciate it. We always strive to deliver a 5 star experience, but in this instance it sounds like we fell short due to our call center team, and our quality control team not being aware of the requests for feedback that they each were sending out to you. We never want to be a bother, and we are working on immediate changes to minimize our team's calls and requests for feedback. Again, we are so sorry for bothering you, but sincerely appreciate your review so we can work to deliver a 5 star experience moving forward. Sincerely, Bill Burkhardt, Jr Owner, VP of Sales & Marketing
