First experience reaching out for a roof replacement. Had a mixup on our appointment window and Alfonso came out was very nice, but days after our visit for an estimate, I even made a call stating that I still never received one, and now it’s been even longer and have not heard anything. I know they take pride on being more expensive than other competitors so it probably would have been more than I wanted to pay out of pocket for anyway, but it still would have been nice to have made a decision... Read more

Dear Sir or Ma'am,
We are so sorry for the delay and confusion. This is not how our team operates. We would love to make this right. Unfortunately, your review does not leave a name and we are unsure of who you are. As an owner, I would love to personally reach out to help right the situation. I canbe reached directly at billjr@kanga-roof.com or by calling into the office at 586-566-0308. Our first core value is "We Care" and that begins with the initial visit, and you did not receive the level of care we expect. We look forward to hearing from you and making this right.
Sincerely,
Bill Jr.