We ordered our blinds from Costco/Galaxy several years ago, and they have been absolutely beautiful. After many years, a few of them started having issues. I assumed it was something we’d either have to repair ourselves or just live with, since it had been over five years since our purchase. To my surprise, Jehn sent out John to take a look.
Several blinds across different rooms weren’t functioning perfectly, and because the original color and fabric were no longer available, replacing just the... Read more

Amanda, we are just blown away by this review - that I know you shared in multiple places! Our CEO called me this morning just to rave about what you wrote.
As you know, one of the benefits of working with us is that we take care of any warranty claims on your custom window treatments with the manufacturer for you, and since we've built up a great relationship with them, sometimes we're able to work magic and truly go above and beyond. Since we were already replacing most of your shades to ensure they matched in each room, Jehn was able to ask our wonderful manufacturer to just go ahead and add in the couple remaining so all of them still matched. We're so pleased with the response we received too, and thrilled we could make everything such a wonderful experience!
I know Jehn loved working with you too, and so glad John was able to help teach you more about your shades. One of our Core Values here is "Make a Friend" and clearly, our team blew that one out of the water! The photos look fantastic too - thank you for sharing them! - and as you already know, if you ever need ANYTHING, we're always here to help, and glad to do so. I hope you have an amazing day, and thank you thank you thank you!