Aside from the sales person who
was excellant, the customer service is terrible. They delivered my awning without the hood which I paid extra for. Then I had to wait an additional 2 months for the hood. The follow up was all by text. No personalization, no customer service. It was like working with robots. I sent an email to the manager. She responded the same day and then didnt hear back for 2 weeks. This was not a cheap item, and certainty not the customer service I expected from them.
Hi Sylvia, thank you for taking the time to leave us your feedback. As you know, our production manager Jenna reached out to you and left a voicemail. Our manufacturer's delay in getting the hood to you certainly wasn't something either of us would have ever hoped for, so we're looking to make it right for you. As far as communication, we've reviewed your project internally and certainly agree that when a client prefers phone calls, phone calls are what they should receive in return, and promptly at that, as well as personalized and human, kind interactions. We apologize for that communication failure, and we've taken internal steps to remedy the situation as that isn't the standard we set for ourselves either or what you deserve. If you have any questions, please feel free to reach out to Jenna and she'd be happy to help.
