The final product was awesome. From the in home presenter to the install team. Due to weather, it took a bit to complete. We had hot and wet weather. Once completed, it looks great.
Now... They do offer financing. You can pay it off early if you want. The issue is the "English" call center is in the Philippines. They also charge you daily interest. I've made a final (complete) payment that seems to be sitting in limbo. I've contacted the company several times and due to language barriers (Philip... Read more
Philip, thank you for the detailed feedback, and we're glad the finished product and install team met your expectations despite the weather delays. We're sorry to hear about the frustration with the financing process, especially the payment that's still sitting unresolved and the difficulty getting clear answers on the interest backdating. That's not the experience we want anyone to have, and we'd like to help get this fixed directly rather than have you keep going back and forth with the call center. Please reach out to us with your account details so we can escalate this on our end and get your final payment squared away. We also appreciate you flagging the financing terms for other customers, we want everyone going into a loan to fully understand the costs upfront, and we'll take a hard look at how that's being communicated during the sales process.
