The communication was subpar. Spotty at best. So much so, I was wondering if we were scammed. I'm not used to running behind companies I'm paying trying to obtain information. Our project was not a large one, and maybe the larger jobs take precedence. But our project was just as important to us. The work seems to be satisfactory, but the overall experience was less than.
Thank you for the feedback — I’m sorry our communication was spotty and caused you to worry. We take every project seriously regardless of size, and I apologize that we didn’t make that clear during your job. We will review and improve our communication processes so clients aren’t left chasing information, and I’m glad the work itself met your expectations. Please contact our office so we can address any remaining concerns and restore your confidence.
