To green ladder roofing ownership and staff, I thank you for all the efforts that you have made to correct my roofing issues, I appreciate your hard work, I whole heartedly recommend green ladder roofing to all those who are in need for repairs or new roofing you can’t go wrong,I am sure there are other roofers in Pasadena area but green ladder roofing has gone extra miles for my needs,my special thanks to Mr. David and Jesse, and to the entire green ladder staff, Thankfully I made a right choic... Read more
Hi Aj Jil, We’re truly sorry to hear that you felt disappointed with your experience. That is never our intention, and we genuinely care about every homeowner we have the opportunity to serve. For every project, we provide a detailed inspection report that includes diagrams, illustrations, photos, descriptions, and a clear breakdown of the scope of work. Our goal is always to use clear and concise wording so homeowners fully understand what is being repaired and why. If anything in the inspection report or scope of work was misunderstood or not explained clearly, we sincerely apologize. We never want anyone to feel confused or uncomfortable about the work performed or the pricing. We also have a quality control process in place for every job. After completion, we review the work carefully and address anything that may not meet our standards. If there is ever something that does not meet a homeowner’s expectations, we are committed to correcting it. Someone from our office will be reaching out directly to see how we can further assist and help you feel better about giving us the opportunity to serve you. We truly value your feedback and the chance to make things right. Wishing you the best
