Herbert Roofing replaced our roof in June. There were some cosmetic issues that we noticed shortly after they left, edge pieces that were crooked, that sort of thing. But they came back to fix it when I called. I don't think those were functional problems; it just looked sloppy. They were responsive when I called.
The real problem became evident when it started raining a few weeks later. They hadn't sealed around the chimney, so it became a major leak. There was a lot of water coming into the h... Read more
Hi Brian, thank you for taking the time to explain what happened. We’re very sorry for the stress and disruption this caused — dealing with water intrusion in your home is understandably upsetting. While we’re glad we were able to address the initial concerns promptly, we regret that the chimney issue led to a loss of confidence and that we weren’t able to resolve it before you chose another contractor. This feedback is important to us and has been shared internally so we can strengthen our inspection and follow-up processes.
