John McClung Roofing, North Carolina

Thank you, Richard! That means a lot coming from someone who knows a thing or two about construction yourself! Appreciate it! Blessings to you!

Thanks for the kind review, Andy! We enjoyed working with you! I know choosing a color was a hard decision, but we think that Moire Black you chose looks excellent on your home! Thank you for trusting us to keep you safe and dry!

Joseph, first of all, we want to say we do appreciate your business and are pleased your roof held up for 18 years without issue! Our front desk mentioned the warranty because if it HAD still been under warranty, having someone else do the work could void it, so she was informing you in order to put your mind at ease that you have options! That said, we also stand behind our work and if the warranty was still in effect, we would have been able to send someone out to you at no charge. Please understand that in normal circumstances, we would be happy to come and evaluate the roof and help you figure out next steps, whether with us or with another industry (such as siding or gutters). However, since Hurricane Helene, our guys have been working overtime non-stop and we've had to make a judgment call to decline all inspection requests so that time and energy can be focused on the labor of getting our current backlog of repairs and replacements taken care of. We have two teams, repairs and replacements. Replacements are currently moving at a good pace, but repairs are in high demand and inspections fall in their category. Out of respect for our customers, we've been very transparent about our current timelines and have recommended folks to other businesses we know and trust who can help. In your case, it is our understanding that we referred you an inspector, but you declined his information as you already have one. I'm sorry if you misunderstood and thought we weren't coming out because we expected payment. That's not the case at all. We are in a spot at the moment where we have to decline all inspections, paid or not. (Inspection is having someone check on the roof. A warranty is having someone come out and fix a known problem due to workmanship or shingle failure.) We hate that it's even come to having to make judgment calls like this, but we're are being realistic about our limits and for the time being, we must prioritize known needs for replacements and repairs, which may sometimes involve referring people we wish we could help to another company! We're sorry that you're disappointed with the options right now. We are too. We're all just doing the best we can to meet as many needs as possible. Truly hope you find someone great who can meet your needs in a timelier fashion. Blessings to you!

Thank you, Bill!! Your comments are exactly what motivates us to do what we do!! A roof is SO important to a home...prevents mold and rot, insulates, and protects from the elements! We take pride in providing quality work and products for customers like YOU for that very thing you mentioned...peace of mind!! We hope you don't even have to think about your roof anymore, but when you do, that you continue to be pleased with it! Blessings to you and yours! Thank you for your business!

Thank you for the review. Gary! It was a pleasure working with you!