Very effective communication and excellent customer service from Louise.
*** UPDATE *** Chris from Lehigh Gap came over for an estimate. It’s clear Chris was building houses before: incredibly thorough and knowledgeable. Spent over an hour assessing the house (in deep snow and extremely cold weather!), and gave us detailed analysis with lots of pictures with gutter/downspouts configuration drafted in great detail. Definitely explains A+ BBB rating! Highly professional, attentive and detailed or... Read more
We are truly grateful, Alex! Louise, Chris, Mike, and Tiffany each played such an important role in your experience, and they genuinely represent the standards we strive to uphold at every stage of the process. Hearing that Louise's communication stood out from the very beginning, that Chris's thorough and knowledgeable assessment left a strong impression, that Mike's work was executed with such professionalism over those two days, and that Tiffany did a great job organizing and setting everything up — it means the world to us to know that each team member contributed to making your overall experience a tremendous one. Your final update about the overflowing gutter and Mike coming out promptly to make the necessary adjustments truly highlights what we care about most — that our standards of excellence do not degrade after the final payment is made, as you so perfectly put it. We completely agree with you on that. The fact that you took the time to share multiple updates throughout the entire process, from start to finish, is something we deeply appreciate. It was a delight working with you, Alex, and we are so glad the entire end-to-end experience reflected the A+ BBB rating you mentioned. Thank you so much for your kind words and for the continued 5-star experience acknowledgment. It truly means everything to us!-The Team at Lehigh Gap Exteriors
