
Betsy, thanks for taking the time to give us your feedback on our performance. While we are glad you are thrilled with Tony's work we are disappointed that we didn't preform at the level you expected. Our goals aren't being met if we fail to meet or exceed your expectations. Our leadership team is aware of the shortcomings you pointed out in your review and will be focusing on what we need to do to perform better for our customers. If you have any additional concerns please feel free to reach out to us.



