
Good Morning Vanessa, I am so sorry to hear about your customer service experience with our team. Yes, this is not a common occurrence and we strive to provide the best customer experience and highest quality of workmanship possible. If you would like to discuss this further please feel free to call me at the office, 410-858-0021 and I have emailed yu my personal cell as well so we can discuss further. My sincerest apology and I hope we can resolve your concerns. John Rivers Owner







