We waited awhile to write this review because our experience with Moreno’s was genuinely mixed.
We are very happy with the quality of our roof and gutters. The installation crew was respectful and hardworking, and our project manager was communicative and professional. We remain pleased with the finished work.
Unfortunately, our experience with the sales side was very different.
After tear-off, additional work was needed. We reviewed the scope and pricing with our salesperson on his iPad and ... Read more
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about the quality of your new roof and gutters, as well as your experience with our installation crew and project manager. We’re glad to hear that you remain pleased with the finished work. We also appreciate you bringing your concerns regarding the sales and payment process to our attention. Clear communication, written documentation of change orders, and professional interactions throughout the entire project are extremely important to us. We take your feedback seriously and are using this experience to reinforce those expectations within our team. Most importantly, we’re glad that once you contacted our office directly, we were able to review your concerns, correct the invoice based on the documentation provided, address the fence damage, and bring the project to a professional resolution. Thank you again for trusting Moreno’s Roofing with your home and for recognizing the quality of our workmanship. We value all feedback—positive and critical—because it helps us improve the experience we provide to every homeowner.
