Great windows and work installing them! But customer service with calls seemed lacking and far between, promised times of work was late. But end product was great. But installer said one lock was broke at time of install its been a week and no one has called to say when it would be replaced. We tried to give installer final payment and he said I don't take money, and that's fine but no one else has called for money or about the replacement lock repair. Also when they came to measure the windows ... Read more
Good morning, thank you so much for the feedback! I want to assure you that we are fully committed to providing the best possible customer service and we are constantly striving to improve. This information has been forwarded on to our General Manager so he is aware of the situation and someone will be reaching out to follow up with you. You are correct, we are understaffed at the moment, our office manager is on maternity leave and we are adjusting to fill the temporary void during a very busy time for us. We sincerely appreciate your patience at this time! If you have any questions or concerns please reach out. Thank you again for taking the time to leave us a review, we really appreciate it!
