Opal Exteriors of Illinois

David, we appreciate you as our customer. When you signed off on your project completion you rated us very highly, but we understand internal feelings that still resided. We caught that we did in fact miss the grids for your windows on your initial order. The contract that you signed with us was also missing the grid details. Had we all caught this upon contract signing time, your contract would have been nearly $1000 more. But we acknowledged our mistake of missing the grids and Opal covered $691.00 and all we asked for your covering was an additional $300. (if we had our contract correct from the beginning your price would have indeed been $991 more) In remodeling, mistakes on ordering can and do happen from time to time, but we are a company that acknowledges our mistakes and we work hard to make things correct. We had our business manager call you and speak with voice about our sorrow in the mistake. Thank you for being our customer David, while we are sorry for the 2 star review (and maybe not a 3 or 4 star review) we understand remodeling can be frustrating if you do not have the right remodeling partner. Your windows are beautiful and are covered with our lifetime labor warranty so please reach out if you ever need us!

Thank you for finding Opal Enterprises' website and exploring our window replacement options. We were aware that you were brand new to this Naperville home and had some urgent needs. Brad is who you interacted with as a first point of contact and listened to your needs and wants and he assigned Zac as your project consultant. We are pleased to learn your feedback that Zac served your needs and set the tone for how the rest of your window replacement project would go with Opal Exteriors! Thank you very much for your time, investment and partnership!

Thank you Matt for your review. We upgraded 13 windows in your Naperville home with premium Provia vinyl windows. You previously had wood-interior windows that were experiencing wood rot and had also experienced past storm damage. We sent our project consultant Jace to your home to learn about your project's needs and a choice was made together. Once a window choice was made, the Opal team went to work on building your project and assigning the right crew to perform the installation. Thank you so much for partnering with Opal Enterprises for your window replacement project, we will be here for you for any needs you have!

Thank you so much for your repeat business! This year we installed a second phase of Provia vinyl windows for your home in Geneva, IL. We greatly value your patience and feedback as we do work hard to make sure our customers are communicated with in the way that best serves you. Igor, Katie, Jack and the entire Opal team truly appreciates you.

You are going to love your new Kolbe Forgent (fiberglass) patio door! Thank you for your research of Opal Enterprises for your Downers Grove home and calling in and speaking to Brad who connected you with your project consultant Zac! The Opal team has your project success at the forefront of our motivation. You told us that quality products and installation were important to you and we know you will be more than satisfied with your project. Thank you!