We hired Pella Lubbock hoping their premium pricing would translate to premium service. Unfortunately, a series of errors and miscommunications made the experience very stressful. Further, Pella corporate and local management never got involved, and that's plain sad.
The biggest setback came when our two large, custom sliding patio doors were mismeasured by several inches, requiring a complete re-order. While Pella covered the cost of their error, this mistake added weeks of delay. Thankfully, ... Read more
A William
