Experience was, meh. Set lots of traps and told me we had a big problem and charged be an additional $100. We live in two-floor townhouse so not sure why we got the upcharge. They wouldn't patch a hole outside of house because it was on neighbor's side. Set a lot of traps that caught some mice but I didn't invite this company back.
Thank you for your feedback. Unfortunately, some pest situations are more difficult to solve than others, and since there was a mouse entry point in your adjoining neighbor's structure that was contributing to your mouse problem, we could not seal up that gap without the neighbor's permission. We did get some results by placing traps as you said, but we are sorry to hear you chose not to contact us during your 90 day warranty if you were still seeing mouse activity. As for the additional charge for your follow up service, I see we refunded you that amount in March when you let us know you were not happy with the charge. We try our best to be realistic and fair with our customers and will work with them when we learn they are not satisfied. We are sorry we did not meet your expectations.
