One piece of siding came off due to a recent storm in my area. The siding, located above the garage about 10 feet off the ground, was approximately 2 feet long. I called the office and requested a free estimate to have it re-hung. I was told they couldn't provide an estimate over the phone because the price depended on the time required for the job. They also suggested that for a small job like this, I should consider paying for the estimate in exchange for a shorter wait time. I was informed th... Read more
Hi Bob, thank you for taking the time to share your experience. We’re sorry to hear that the communication around pricing and expectations did not meet your standards - or ours. Our goal is always to be upfront and transparent, and it’s clear we fell short in this case. While our $65 diagnostic fee helps cover the time and expertise of our technicians for smaller jobs, we understand your frustration with how the flat-rate pricing was communicated. Your feedback has been shared with our team so we can improve how we explain these details during the initial call. We appreciate you acknowledging our technician’s punctuality, and we’re grateful for the opportunity to learn from this experience. If you’d be open to discussing it further, we’d be happy to follow up and make it right. Thank you again for your honesty, and for considering PJ Fitzpatrick.
