
Hi Mindi, we’re truly sorry to hear about your frustrating experience following the installation of your tub. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the defective pump and the delays in communication. Please know that we take your concerns very seriously and want to make this right for you. We’ll be reviewing this situation immediately to ensure the necessary steps are taken to resolve it as quickly as possible. We appreciate your patience as we work to address your concerns.





