
Hi Hannah, thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered throughout this process. Your feedback is incredibly valuable to us, and we're committed to addressing these issues promptly. We're truly sorry for the miscommunication regarding the sales appointment and the rushed nature of the meeting. It's important to us that our customers feel comfortable and well-informed throughout every step of the process, and we regret that we fell short in this regard. We understand your concerns about aggressive sales tactics, and we're disappointed to hear that you felt pressured into making a decision. That's not the experience we aim to provide, and we apologize for any discomfort this may have caused. Regarding the cancellation process and the delay in communication, we're deeply sorry for the inconvenience and frustration you experienced. This is not reflective of our usual standards, and we appreciate your patience as we work to resolve this matter. We'd like the opportunity to discuss this further and make things right. Please reach out to us at feedback@pjfitz.com at your earliest convenience, and we'll do our utmost to address your concerns and ensure a satisfactory resolution. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention.





