After a recent big snowstorm, I had Large icicles outside and Water dripping in above two windows. They came out in a timely fashion, considering, and were on time, pleasant and knowledgeable. He went up into the attic and looked around to check for water and amount of insulation. The reason for my two star rating is that after review, I was told that I need the windows replaced. My issue is that the water leaked out above the windows As evidenced by bubbles behind the paint. I called to ask abo... Read more
Ellen, thank you for taking the time to share your experience, and we’re glad to hear our technician was punctual, pleasant, and thorough in assessing your attic and insulation. We understand your concern regarding the recommendation to replace the windows, especially given the location of the water intrusion, and we apologize if the explanation did not feel clear or complete. Our goal with roofing and window evaluations is always to identify the true source of leaks and provide long-term solutions, not confusion. We regret that this visit left you uncertain about the recommendation. We would truly appreciate the opportunity to review your concerns in more detail and invite you to contact us directly at feedback@pjfitz.com so we can reassess and clarify next steps. Thank you for choosing PJ Fitzpatrick.
