
Thank you so much for your feedback! I am glad we were able to get you taken care of quickly!

Powell Roofing services throughout the greater Charleston Berkeley Dorchester County, including Summerville, Ladson, Hanahan, North Charleston, Goose Creek, Mt Pleasant and Charleston area. Call today, (843) 270-2421
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Use this page to learn about our latest projects we have completed. This page includes photos of work we have done, testimonials from our happy clients and the areas in which we provide our services. If you would like to be directed to our Company's Website, you can visit us at https://powellroofingllc.com/
About Powell
Powell roofing has an outstanding reputation that has been built up for over fifty years. We are a Credentialed CertainTeed contractor that you can trust to help you make your new dream home and make many repairs and replacements you need. We are dedicated to making your experience painless and fast without cutting corners. We are locally owned and operated in Charleston, and we value the community. We always make it a priority to give back to you.
Free Estimates on Every Job
To have one of our skilled technicians or sales reps come out to your home, give our office a call, (843) 270-2421 or email us at powellroofing05@yahoo.com
Our Services: To learn more about any of the services we provide, click on the links below to take you to our company's website
A total list of our services are: Residential Roofing Contractor, Commercial Roofing Company, Asphalt Roofing Company, Vinyl Siding Remodeling Company, Cement Fiber Siding Company
Our Service Area Includes:

Thank you so much for your feedback! I am glad we were able to get you taken care of quickly!



That is so awesome to hear! Thank you so much for the feedback!



Mr. Helms, First and foremost, I am so sorry to hear that you were dissatisfied with our service. I am quite surprised to read your review, as the perception we received from your feedback the last time we heard from you (on the day of your repair, August 8), was positive - "we came and completed the repair quicker than you thought we would and the repair looked better than you thought it would." I wish we had been given the opportunity to address the missing tarp and leftover materials BEFORE you left a review, but please do not feel that this is the reason we replaced the tarp and picked up the materials - I have addressed the discarded tarp with our repairman and he maintains that this was an honest mistake made during the cleanup process. As you mentioned above, this area frequently experiences afternoon showers during this time of year. As such, as one of the FEW local companies that offer repair services, we are often inundated with phone calls as a result. We do our best to accommodate all of our clients in the order in which they contact our office. After reviewing your file, it appears that we spoke with you on July 28 to schedule your estimate appointment. To help expedite the process, we sent you an email on July 28, requesting that you send photos of the area of concern so that we can build your estimate on the same day. Unfortunately, we never received a response, so we came out to perform a visual inspection on our first available date, which was August 1. Your estimate was sent via email within 2 days, on August 3. Once you confirmed that the estimate met your approval (August 4), we scheduled your repair on our first available appointment, August 8 at 10am. Although we were already booked well beyond that date, due to the extent of the damage to your roof and the active leak you were experiencing, we made special accommodations in order to get your repair taken care of as quickly as possible. I apologize for the confusion/miscommunication regarding the time of arrival for your repair. Since completion of your repair, I have reviewed our office call log and can see that we unfortunately missed your ONE phone call Sunday, August 20. I apologize for missing your call, however, our office is closed on Sundays. It is my understanding that once we were made aware of the missing tarp and leftover materials, (August 24) we promptly returned within 24 hours with a brand new replacement tarp and collected the leftover materials. In closing, I apologize again that in spite of jumping through hurdles to get your repair taken care of quickly, we were unable to exceed your expectations.
