
Hi Mr.Edwards! Thank you for your feedback and for trusting Proper Roofing with your home. We're glad to hear that you're happy with how your roof looks and truly hope it brings you peace of mind during future storms. We also want to sincerely apologize for any miscommunication regarding the materials and for the inconvenience caused by the cleanup concerns. This is not the standard of service we strive to uphold, and we truly value transparency and follow-through in every project. While we understand your disappointment, we appreciate you bringing this to our attention and will be using it as an opportunity to improve our communication and quality assurance processes. Please feel free to reach out directly at 832-554-7830 if you'd like to discuss this further—we're here to make things right whenever possible. Thank you again for your honest review and for giving us the opportunity to improve. — The Proper Roofing Team
