
We sincerely apologize for the damage to your figures, the debris from old windows, the stuck screen, and the unacceptable quality of work you experienced. This falls short of our standards and we will make it right by arranging a priority inspection and on-site repairs or replacements, including a full cleanup and removal of any broken glass. Our service manager will contact you directly within 48 hours to schedule the visit and discuss compensation for damaged items. We are also opening an internal review to prevent a recurrence and appreciate you bringing this to our attention.







