
We sincerely apologize for the prolonged timeline, poor communication, and for the missed window—this is not the level of service we strive to provide. We take responsibility and are escalating your file to our service management team to correct the oversight and complete the installation. A manager will contact you within 48 hours to confirm scheduling and address any outstanding concerns, including appropriate compensation for the delay. Thank you for bringing this to our attention; we appreciate the opportunity to make it right.







