
Troy, thank you for sharing your experience — I’m glad our windows protected your home during hurricanes Ian and Milton, and I’m very sorry the scratch and warranty service fell short of expectations. We apologize that the technician’s suggestion did not resolve the issue and that the lifetime warranty was not honored to your satisfaction. We take warranty and customer service concerns seriously and will escalate this matter for review. Please contact our warranty team through our Customer Care line or the warranty portal on our website so we can re-evaluate and arrange an inspection or replacement.







